Frequently Asked Questions

SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and communities seamlessly through our comprehensive gateway services for customers such as airlines, cruise lines, freight forwarders, postal services and eCommerce companies.

Fulfilling our purpose to feed and connect communities, SATS is delighting customers in over 55 locations and 14 countries across the Asia Pacific, UK, and the Middle East. SATS has been listed on the Singapore Exchange since May 2000.

SATS was formerly known as "Singapore Airport Terminal Services Limited". In August 2010, we renamed ourselves “ SATS Ltd.” to better reflect the Group’s business and focus. 

We have 11,000 employees across our entire network. This headcount applies to SATS and our consolidated subsidiaries, but excludes our joint ventures/associates.

We are located at: 

20 Airport Boulevard
SATS Inflight Catering Centre 1
Singapore 819659

Regretfully, access to our facilities is highly restricted due to the nature of our business and in compliance with food safety protocols. As such, we are not able to accommodate visits from the public and institutions.

Please visit Careers@SATS to view our current job vacancies and submit your application.

We regret that only shortlisted candidates will be notified.

Your application will be processed by our talent acquisition team within two weeks. If you are shortlisted for an interview, you will be contacted via email, phone, or SMS. 

Based on your profile, you may be considered for a similar or more suitable role within the SATS Group other than the one you had applied for. 

We regret that only shortlisted candidates will be notified.

Our walk-in interview sessions are advertised on our job portal. Please visit Careers@SATS for more information.

Interested students may submit their application through the individual internship positions listed on Careers@SATS or submit an application via this link.

Please indicate your area of interest and period of availability in your resume before submitting your application.

WFS has been a member of the SATS Group since April 2023. WFS is a global aviation services company principally focused on cargo handling. In addition to its broader cargo handling capabilities, WFS also provides ground handling services such as passenger and apron services which include ramp handling, baggage handling and passenger handling such as check-in, onboarding, and aircraft interior cleaning services.

Find out more

WFS is a highly strategic and complementary asset that will transform the SATS Group’s portfolio and enable the SATS Group to become a leading global air cargo handler with an enlarged footprint and the ability to service customers on a global scale.

Both SATS and WFS have a long history and deep knowledge of the aviation industry. SATS is a leading provider of food solutions and gateway services in Asia, while WFS is a leading air cargo logistics provider globally with ground handling capabilities.  As a combined company, SATS and WFS create an Americas-Europe-APAC network with a global footprint of more than 210 cargo and ground handling stations in 27 countries, covering trade routes responsible for more than 50% of global air cargo volume. Together, the combined business will be positioned to continue the growth of the collective network and our portfolio will be geographically diversified and better able to meet our customers’ needs for seamless global support, tapping into a long-term trend of demand for air cargo handling. 

SATS’ combined presence with WFS across Asia Pacific, United Kingdom, Europe, the Middle East, Africa and the Americas, positions it at the centre of global trade flows for air cargo. The group now operates at more of the busiest airports and the largest air cargo hubs in the world. SATS is present in five of the top 10 cargo airports in North America and Europe, including Los Angeles, Chicago, Miami, London, Frankfurt and Paris, as well as in four of the top 10 cargo airports in Asia, including Hong Kong, Taipei, Singapore and Beijing.

WFS/SATS customers include passenger and freighter airlines, freight forwarders and e-commerce companies. The group also works closely with airport management, government agencies and many other suppliers in the aviation eco-system.

WFS/SATS offers a comprehensive range of airfreight handling, ground handling, and aviation security services. Its airfreight handling includes general cargo, perishable cargo, dangerous goods, mail, and e-commerce shipments. Its ground handling services include passenger and apron services, such as ramp handling, baggage handling, passenger check-in and onboarding, and aircraft interior cleaning. WFS/SATS also offers an EU-wide trucking and offline handling network. 

Our fiscal year ends on 31 March and we announce our financial statements on a half-yearly basis. 

Please see our financial calendar where you can refer to the dates for our financial results announcements, dividend payments and more. 

The year-end dividend will typically be paid to shareholders of record in the ensuing month after the AGM, if approved at the next AGM. 

The interim dividend will typically be paid to shareholders of record in December, if approved by the Board.

Please refer to this link for our dividend history.

Please visit this link to download a PDF copy of our annual report.

Please refer to our sustainability report or email us if you any specific questions.

Airlines have 90 days to find and reunite lost luggage with the owner. If the luggage cannot be located, a lost baggage claim is paid out to the passenger. Any luggage that remains unclaimed after the 90-day period will be forwarded to the airline headquarters or donated to charity.

For all baggage-related enquiries including those regarding items left on board aircraft, please proceed to the Lost and Found counter at the Baggage Claim area for assistance. You may also contact the handling agent who represents the airline you travelled with, at the details listed below.

Terminals 1, 2, 3 (Other Airlines)
Hotline: +65 6597 4500 (7:00 AM–11:30 PM)
Email baggage_enquiry@sats.com.sg

Singapore Airlines 
Hotline: +65 6224 4243 (7:00 AM–11:30 PM)
Website: www.satsbaggage.com

If the airline misplaces your luggage, kindly proceed to the SATS Lost and Found counter for assistance. A Property Irregularity Report will be issued with our contact number stamped on the report slip. For total loss of bags, you need to fill up a Baggage Claim form and submit to the airlines through the SATS Lost and Found counter at T1/T2/T3/T4.

Prohibited items include matches, lighters, e-cigarettes, power banks, corrosive liquids and vaping pens.

Liquid, aerosol and gel items such as spray deodorant and bottles of shampoo are permitted in checked baggage. These items are also allowed in carry-on luggage. For carry-on luggage, all containers must be 100ml or smaller, and must fit into a single 950ml bag.

You are not allowed to bring filled bottles of water through the security checkpoint but you may bring an empty bottle or bottles and fill it up once you are in the gate hold room.

Yes, you may have a power bank or portable phone charger in your carry-on luggage. However, you will not be allowed to charge your device on the plane in most cases. 

You should avoid packing personal items and valuables such as cash, credit cards, jewellery, watches, laptops, lighters, matches, medication, breakable items and important documents in your checked baggage.

You may place an order via email at EventsCatering@sats.com.sg

Any changes must be made at least three working days prior to the event date.

For order cancellations made one working day prior to the event date, 50% of the total bill will be refunded. No refund will be given if order cancellation is made on the day of the event.

Orders must be placed at least five working days in advance.

Yes, vegetarian meals such as vegetarian bentos are available. Alternatively, you may also request for some of the dishes in the buffet menu to be substituted with vegetarian options.

Yes, our meals are prepared from a halal-certified kitchen.

For enquiries regarding private jet handling, please contact us here. 

For food procurement enquiries, please drop us a note here. 

For enquiries on private jet handling, please contact us here

For food procurement enquiries, please contact us at:

https://www.sats.com.sg/ContactUs/Feedback/Pages/FeedbackandEnquiry.aspx

You can track the status of your shipment here, using your airway bill (AWB) number without a login ID or password.

Please refer to this link for our cargo handling charges, which are categorised according to the different handling options available.

You may access the COSYS+ portal here.

If your company has registered access to the portal, you can apply for a user ID and password via your company’s administrator. 

If your company is not registered with us, you may register for an account by clicking on the “Register” button via the link above.

You may contact us as follows:

Import

Air Freight Terminal 6 (Import Cargo Handling)
Tel: +65 6541 3858
Duty Manager (SQ/MI)
Mobile: +65 9736 4625
Duty Manager (Customer Airlines)
Mobile: +65 9636 1006 / +65 91131319

Export

Airfreight Terminal 5 (Export Cargo Handling - SQ, MI, TR)
Duty Manager Export (Core L) Tel: +65 6541 3841
Mobile: +65 9833 5891
Export Acceptance (Core L) Tel: +65 6541 3843
Duty Manager (Acceptance) Mobile: +65 9724 8583

Airfreight Terminal 3 (Export Cargo Handling - Other Customer Airlines)

Export Acceptance (Core F) Tel: +65 6541 8323
Duty Manager  Mobile: +65 9736 4194

Airfreight Terminal 4 (Export Cargo Handling - Other Carriers Airlines)

Export Acceptance (Core I) Tel: +65 6541 8337
Duty Manager Mobile: +65 9734 2946

Customer Services

Customer Services - (SQ, MI, TR)
Cargo Claims Tel: +65 6541 3835
Cargo Tracing (Export) Tel: +65 6541 3836 / 3879
Cargo Tracing (Import) Tel: +65 6541 3837 / 3994

Customer Services (All Other Customer Airlines, except SQ, MI, TR)

Cargo Tracing Tel: +65 6541 8319/ 1818 / 8383
Cargo Claims/ Customer Services Officer Tel: +65 6541 8376
Cargo Irregularity Report Tel: +65 6541 8332

EXPRESS COURIER CENTRE
Airfreight Terminal 4 (ECC Handling)
Duty Manager (ECC) SATS_ECCDM@sats.com.sg
Mobile: +65 9660 9110

SATS COOLPORT

info@coolport.com.sg
Duty Manager Mobile: +65 9627 1977

Admin (Between 9am to 530pm Monday to Friday)

Airfreight Terminal 5 Core K (Cargo Admin)
Export AWB Amendment / Request for POD / ACES Permit
Submission Tel: +65 6541 3838/ 3815
Agents Letters of Appointment Submission Tel: +65 6541 3814/ 3839
Training Courses Tel: +65 6541 8316
Reset Web Administrator password or reactivate account Tel: +65 6541 3817/ 3834
Change of assigned web administrator Tel: +65 6541 3817/ 3834
System-related (COSYS+) & Self-Service Kiosks
ChinKiong_ang@sats.com.sg
Tel: +65 6541 8720

SATS Cargo Feedback: sats_cargo@sats.com.sg

SATS Airport Services Pte Ltd
30 Airline Road
Singapore Changi Airport
Singapore 819830

Telefax : +65 6545 0532
SITA : SINFXSQ
E-mail : sats_cargo@sats.com.sg

Please refer to this link for guidelines regarding the export of dangerous goods. 

All dangerous goods that fall under IATA guidelines will be subjected to a checklist fee as follows:

Dangerous Goods Compliance Checklist Fee (for successful lodge-in):

• Per shipment of 50kg and below – S$30
• Per shipment of 50kg and above – S$50

Dangerous Goods Non-Compliance Checklist Fee (For each unsuccessful lodge-in):

• Per shipment – S$100

MBCCS is operated by SATS-Creuers Cruise Services Pte. Ltd. (SCCS).

SCCS is a joint venture between SATS and Creuers del Port de Barcelona. 

Yes, you are entitled to purchase the DriveCruise pass which is a highly discounted parking package starting from S$45.

You can purchase this pass at the MBCCS Visitor Centre, which is located at Level 2 once you have secured a parking lot. 

For more information on this pass, please visit: https://mbccs.com.sg/drivecruise/

Yes, the Left Baggage Service counter is located at the Arrival Lobby (Level 1). You may arrange to have your bags delivered to various locations in Singapore. 

For more information, please proceed to https://mbccs.com.sg/left-baggage-services/

The CruiseFly service is a seamless sea-to-air transfer designed to offer passengers with a smooth and convenient transition from cruise to flight. 

This service allows cruise passengers to check in early for their flights, deposit their bags, and collect boarding passes at the cruise terminal. 

Upon reaching the airport, you can proceed directly to clear immigration and will only see your bags upon reaching your next destination. 

However, please note that this service is only applicable if you are flying with the following airlines: 

• Singapore Airlines
• SilkAir
• Air China
• China Eastern
• China Southern
• Qantas
• Scoot
• Eva Airways
• Turkish Airlines

For more information, please visit: https://mbccs.com.sg/cruisefly/

Please drop us an email with the following details here:

• Date
• Cruise ship 
• Description of your item
• Any other relevant details
  

Visit Marina Bay Cruise Centre Singapore’s website here to check for cruise arrivals and departures. You can also download the MBCCS mobile app for the latest schedule. 

You may access the Group’s privacy policy here. The policy describes how your personal data will be collected, used, disclosed and protected. 

Contact our Data Protection Officer at:

SATS Ltd
20 Airport Boulevard 
Singapore 819659
Attention: The Data Protection Officer

Or submit an online enquiry here.

We may collect the following types of information about you:

1. General statistical information about user activity on the website for general reporting and to improve future content;
2. Data regarding your preferences to provide you with a range of personalised services;
3. Records of any email or other correspondence that you submit via the SATS website; and
4. Your IP address, name, mailing address and email address, and cookie information.

We do not collect personal data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences. 

Please feel free to contact our Data Protection Officer at the contact details as set out above to exercise your rights. We will respond as soon as we can.